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Find quick answers for bookings, provider assignment, payment, invoice, ratings, and account support.

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Booking

Where can I see my service status?

Open My Bookings to see pending, accepted, in-progress, completed, rating, and invoice details for each booking.

  • Provider assignment appears after acceptance
  • Completed bookings can show invoice and rating options
  • Use the booking number for support

Provider

Why is a provider not assigned yet?

The platform checks active providers near your service address, category match, availability, and working radius. Assignment happens when an eligible provider accepts.

  • Keep address accurate
  • Use GPS location when possible
  • Support can help with delayed matching

Still have a question?

Our support team replies fastest when you include your booking number.

Contact Support
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