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Terms of Service

These terms explain how customers, providers, bookings, payments, ratings, and platform support work on EliteCrew.

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Bookings

Customer responsibilities

Customers must provide accurate contact details, service address, issue details, and safe access to the work location.

  • Pay the agreed amount after completion
  • Do not misuse provider contact details
  • Raise disputes with booking proof

Providers

Professional responsibilities

Providers must keep profile, location, services, working radius, documents, and availability accurate before accepting jobs.

  • Accept only jobs that can be completed
  • Follow safety and quality standards
  • Do not request off-platform payments

Platform

EliteCrew role

EliteCrew helps connect customers and providers, track booking status, collect ratings, and generate service records.

  • Pricing may include service charge, platform fee, and tax
  • Support decisions use booking history
  • Policies may change as the product improves

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Our support team replies fastest when you include your booking number.

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EliteCrewEliteCrew

India's trusted home services platform. Verified professionals for AC, fridge, electrical, appliance and cleaning work — at your doorstep, on your schedule.

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Serving homes across India

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Every partner is identity-checked before their first job

Upfront, transparent pricing

The price you see is the price you pay — invoice included

Pay after the work is done

Start the job with your OTP, pay only when it's complete

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